Rug Branch accepts eligible returns within 30 days of the delivery date. The return request must be initiated within this 30-day period. Final Sale products are not eligible for return.
Contact Rug Branch within 30 days of delivery through Live Chat, Monday–Friday, 9:00 AM–5:00 PM EST, or email info@rugbranch.com. Please include your order number when requesting a return.
Yes. A $50.00 return shipping and processing fee per item applies to standard-size eligible returns. Rugs measuring 9' × 12' or larger are subject to a $100.00 fee per item. The applicable fee will be deducted from your refund.
Yes. Once your return is approved, Rug Branch will provide a prepaid return shipping label along with the return instructions.
Returned items must be original, unused, and in resalable condition. Rugs must be free from pet hair, dirt, grass stains, debris, and other contaminants. They must also show no signs of wear, washing, improper cleaning, or other use-related damage.
No. Rugs that have been washed, used, altered, improperly cleaned, or improperly cared for may not qualify for a refund. All returned items are inspected after they are received.
Once your returned item is received and inspected, an approved refund will be issued to your original payment method. The applicable $50 or $100 return shipping and processing fee will be deducted from the refund.
Approved refunds are typically processed within 5–7 business days after the returned item has been received and inspected. The time for the refund to appear in your account may vary depending on your bank or payment provider.
No. Rug Branch does not offer exchanges for purchases made through RugBranch.com. If you need a different size, color, style, or product, you can return the eligible item and place a new order.
Please contact Rug Branch as soon as possible and provide your order number and details of the issue. Photos may be requested to help assess the problem. If Rug Branch sent the wrong item, Rug Branch will arrange for the correct item to be shipped and provide a return label for the incorrect item.
Orders can typically be canceled if they have not yet been processed for shipping. Contact Rug Branch as soon as possible with your order number. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.
No. The standard $50/$100 return shipping and processing fee does not apply to returns caused by an error by Rug Branch or an item that arrived damaged, subject to review and approval.